fastbook iconFastBook

a procedure designed and realized to be used by internet

ADVANCED WEB BOOKING & TICKETING SOFTWARE FOR FERRIES

STRENGHTS


No software installation and management at the users’ workstations.

The software is cloud designed, therefore it’s totally available through Internet.

Standard format documentation.

All the documents created are available in PDF format.

All the information is available by a simple click

You can access to the software from everywhere in the world and by any device: PC – MAC – Smartphone – Tablet.

Cloud Based Technology

This feature allows to avoid software installation and management at the workstations. The users need just a browser and a Internet connection for using the functions included in the package.

All documents are available in .pdf format, therefore they are safe and can be easily consulted and printed. Besides, the not negligible aspect is that the .pdf format is “light” and therefore can be favourably used by agencies, which have a not particularly fast Internet connection.

FASTBOOK IS A CLOUD SOFTWARE FOR FERRIES RESERVATION

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ACCESS LEVELS TO THE FUNCTIONS

ADMINISTRATOR
He controls all functions; configures and maintains tables related to legs, ports, ships, discounts, etc.; defines the journeys and the authorization codes for the connection to all the other levels.

For each ship, the procedure includes in the Database all accommodation and services typologies (cabins, armchairs, areas for cars, motorbikes, trailers, camper vans, bicycles, pets, etc…) and all price typologies (adults, students, children, residents, etc…). Moreover, different discounts typologies can be managed in case of departures with special fares or discounts. A wide range of queries allows to monitor in real time the booking progress, both as a whole and in details (according to date of departure, destination, single agencies, etc…).

THE SYSTEM CAN BE INTERFACED TO THE MAIN CRS/GDS (GALILEO SIGMA, AMADEUS, TOMA, FORTH, AFERRY.TO, SABRE, START. ETC…).

INTERNAL PERSONNEL
He can access all functions apart from users’ management procedures. He can make bookings for private people and agencies (phone booking) also in case of payments different from the credit card ones; if necessary, he can also make bookings when the journey results to be closed for agencies and for private people, but the departure has not occurred yet. He can access check-in functions and the related printings. Each operator accesses the system by means of his own univocal code and each operation he makes is tracked by the system.
AGENCY
This users’ typology can make bookings for single users or organized groups. The access through univocal code allows an accurate statistical control.
FINAL CUSTOMER

He can only make bookings (obviously from Web) for single users or small family groups. The on-line payment is possible only by credit card (safe SSL transaction). After the booking confirmation, the program produces the ticket (pdf format), which can be directly transmitted to the receiver by fax and/or by e-mail.

FUNCTIONS

All functions with one click

The modular structure of FastBOOK allows it to deliver solutions tailored to the precise requirements of individual customers. The heart of the system is the basic INTERNAL BOOKING management module By Internal Booking we mean the booking made by the Internal Personnel (of the Shipping Company), who operates in the Main Offices, from branch offices and port ticket offices.

The system can issue:

  • One-way or return tickets
  • One-journey or multi-journey tickets
  • Package tours (e.g. short cruises or weekend packages)
  • “Options”, to which a deadline can be linked; the system daily sends to the manager an e-mail containing the summary of the expired options.
  • Tickets with Agency Fee option

The system refers to an agencies file containing all personal data, extended note fields, marking for agency “block” (useful in case of non-payment); separate e-mail and fax addresses of administration and ticket office; division according to the zip code, region, state.

Each agency can be assigned to a group (mother agency).
Each journey has specific enabling/block levels.

schema funzionamento fastbook

EMAIL TICKET

This function allows to send the ticket (which is created in .pdf format) by e-mail. Agencies can be so configured that they have or not the automatic enabling for this service.

CABIN AUTOMATIC ASSIGNMENT

The procedure manages the cabin automatic assignment on booking, according to the assigned priority. Moreover, the graphic display of the cabin occupation status is available.

STATEMENT OF ACCOUNT

The system automatically generates the agencies statement of account. The procedure can be automatically scheduled according to preset frequencies.

Export functions into .txt, .dbf, .xls, etc. files are provided.

COMMISSION INVOICES

The system automatically generates the “sample payable invoices” related to agencies commissions.

The invoice can be sent to the agencies and be used either as track for the production of a their own document or as a document to be directly completed on the Internet with a document number and issuing date (see “Web Agencies Booking”). Automatisms and control methods, which can prevent the invoice ad payment non return, are obviously provided. This function guarantees a drastic reduction of the operation management times.

CIRCULARS TO THE AGENCIES

The Company can send a circular to a list of agencies; the document can be sent by fax or by e-mail. The document format is always .pdf

QUERIES AND PRINTOUTS

FastBOOK allows operators to make a large number of queries and printouts, such as:

  • Passengers’ searching in the active bookings
  • Sold with regard to agency
  • Sold with regard to ship
  • Sold with regard to journey
  • Sold with regard to agencies backing bank
  • Boarding list
  • Passengers’ list
  • Cargo manifests

ACCOUNTING DATA TRANSFER

The system issue files (text or .dbf format) related to:

  • Daily sales
  • Agencies commission payable invoices
  • Statement of account

This functionality allow to automate the data transfer to third parties’ accounting software.

SMS SERVICES

FastBOOK also has a SMS gateway; simply put, this function makes it possible to automatically send SMS messages to one or more selected cell phones. (e.g.: progressive total turnover, boarding list summary, passenger announcements, etc.)..

WEB AGENCIES BOOKING (E-COMMERCE B2B)

The module allows agencies to make booking directly on Web, without the intervention of the Company Call Center. Within the agency itself the Company can enable more access codes, so that the activities of each operator can be tracked. It is possible to consult the access report of agencies, which at least arrive at the “estimate” phase.

Agencies can access via web services such as:

  • List of the issued tickets
  • Agency Fee application on booking
  • Periodical or daily statement of account
  • Model of the pre-compiled commission invoices, which can be completed with data depending on them (date, invoice number)

All documents are available in .pdf format, therefore they are safe and can be easily consulted and printed. Besides, the not negligible aspect is that the .pdf format is “light” and therefore can be favourably used by agencies, which have a not particularly fast Internet connection.

WEB DIRECT CUSTOMER'S BOOKING (E-COMMERCE B2C)

The module allows customers to ask directly for tickets on the Web, without the intervention of the Company offices. The payment is made by credit card.

CHECK-IN

All check-in operations are performed online via the Internet. The ticket generated by the system contains a barcode for each single item (passengers and vehicles) and a general barcode summarising all the items on the ticket (this accelerates boarding operations).

Booking searches are very rapid and can be performed in various ways:

  • reading the barcode
  • entering all or part of the booking n
  • entering all or part of the name of the ticket holder
  • boarding cards are issued separately for passengers and vehicles and the number of printed copies required can be configured for each port. For GROUP check-ins, boarding cards can be generated at different times
  • boarding cards can be printed in various ways: on A4 paper with a laser printer and/or on form-feed coupons with dedicated labellers devices
  • boarding progress can be constantly controlled online; the dynamic graph processed by the system makes this operation quick and easy to understand
  • online check-ins can be performed using palmtops connected to the system via Wi-Fi; the system features an optimised small screen interface for this mode
  • if port security so requires, outsourced check-in systems can be interfaced via WEB SERVICE.

COMMERCIAL VEHICLES

The module manages all activities related to the haulier travel ticket, bill of lading and to the Check-In/Check-out operations.

The procedure also automatically generates cargo manifest listing the items on the bills of lading of checked-in vehicles.

ACCOMODATION ON BOARD SALE

The module manages all activities related to the haulier travel ticket, bill of lading and to the Check-In/Check-out operations.

The procedure also automatically generates cargo manifest listing the items on the bills of lading of checked-in vehicles.

CONTROL AUTHORITY ACCESS

The Control Authorities (Police, Customs, etc.) can get on line a lot of information about departure and arrival forecast (passenger and vehicle list, boarding bills).

CONNECTION SERVICES

It allows to book any connected services such as buses, car hire, etc….

LANGUAGES

Fastbook is supplied with a multi-language support allowing the implementation of additional languages by translation of a specific text/csv format document.

The standard edition is in Italian and English.

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